Complaints

How to raise a complaint

Email support@inline-computers.co.uk with the word "Complaint" in the subject line. You can also use hello@visualizerapp.com as an alternative.

Please include what happened, when it happened, which version of the app you were using (v3, v2, or Classic), and what outcome you are looking for.

VisualizerApp is run by a sole trader, M White trading as INLine Computers, so complaints are handled personally rather than by a support team.

What happens next

• We will acknowledge your complaint within 3 working days.
• We will send a full response within 14 days. If it needs longer, for example because a technical investigation is needed, we will say so and give you a revised date.

If the complaint is about a payment, refunds are handled through Lemon Squeezy, our Merchant of Record. We will either resolve it directly or point you to the right Lemon Squeezy process, and we honour the cancellation and refund terms set out on the pricing page and in the Terms.

Complaints about data protection

If the complaint is about personal data, it will be handled by the person responsible for data protection, M White. See the Privacy Policy for what data we hold. For most users this is very little, because camera processing happens locally in the browser.

If you are not satisfied with our response to a data protection complaint, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint/ or 0303 123 1113.

Our ICO registration number is C1879735.

Schools and site licences

Schools with a site licence can raise complaints through the same route. Please mention the school name and licence email so we can find your record.